Support included, in Italian and English.

Open a ticket from your panel and we reply by email, usually within one working day. Support is included in the fee of every plan: you don't pay per request. With Leader you also have the direct channel on WhatsApp and by phone.

  • Included in every plan
  • Reply within one working day
  • In Italian and English, from people who know the chauffeur trade
  • Every ticket stays written and searchable

How to ask for help

Write when you need to, even at night: nobody has to be on the phone. On the other side there's always the same team.

Open a ticket from the panel

Already a client: log into the panel, go to Support and write. Attach photos, PDFs or a screen video and receive an email as soon as we reply.

Open the panel

Write to us from here

Not a client yet, or can't get into the panel? Write from the form: we reply by email to the same address.

Contact us

Look here below first

The questions we're asked most often already have their answer on this page: costs, timing, domain, payments, back office.

Go to the questions
How do I add a fixed-price route?Ticket #RT-166-13748 Answered
  • You09:12

    I'd like to sell Malpensa, Bellagio at a fixed price.

  • Tosiu09:41

    Done, it's three steps: I've written them for you below.

2 attachments·We'll notify you by email

The ticket is a conversation, not a switchboard

Write the problem once, with the photos and documents needed. Everything stays on one page: your messages, our replies, the attachments. When we reply you get an email and pick up where you were.

  • Open it whenever you want, from your computer or your phone
  • Attach photos, PDFs, videos and voice notes
  • Receive an email at every reply
  • You can reopen a closed ticket within 14 days
  • The history always stays in your panel

All the questions, in one place

Search for a word or choose a topic. If you don't find the answer, write to us: we reply by email.

Getting started and site

How much time do I need? Do I have to be a computer expert?

A few minutes, and no expertise needed. Answer a few questions about your area, routes, vehicles and prices: the built-in AI prepares route pages, texts and rates. If you can write a message, you can make your site. You check, point your domain and go live.

I already have a website: what happens?

You bring it to Tosiu with the AI: it reads the site you have and imports pages and texts with you, in a few minutes. Then it guides you step by step through the redirects, one page at a time, so you don't lose the ranking you have. The domain stays yours.

Is the site also in English and in other currencies?

Yes. The site is in Italian and in English, included in the fee, and shows prices in the customer's currency.

Is the domain mine?

Yes. The domain stays registered to you: you connect it to the site following a step-by-step guide. If you don't have one yet, you buy it wherever you prefer and the AI assistant explains how to connect it.

Costs and contract

How much does it cost?

From €55 a month with 12 months upfront, €69 with 6 months: all included, no surprises. No setup fee. You pay by bank transfer against an invoice, and there is no automatic renewal. There is no free plan.

What if I stop?

No automatic renewal. The domain is yours, bookings export to Excel or CSV.

Can I change plan?

Yes. You move to a higher plan whenever you want: it activates immediately and you only pay the difference for the remaining months. When the period ends you choose plan and duration again, with no automatic renewal.

Bookings and payments

My prices aren't fixed: how does the site calculate them?

The site calculates the price from any address to any address with Google Maps: kilometres, the approach from your garage, tolls, night, holidays, high season, zones. Or fixed-price routes, for example Malpensa → Bellagio. Or both.

Do I have to get paid online?

You choose: card online, cash to the driver, deposit. Per route if you like.

Which systems can I use to take online payments?

Stripe, SumUp, Nexi, PayPal, myPOS, Satispay and Revolut. You connect your account and the money goes straight to your bank account. You can ask for everything online, just a deposit, or leave the payment in cash to the driver. For a custom amount there's the payment link.

Can I also sell tours, shuttles and hourly hire?

Yes. Hourly hire, meaning car and driver by the hour or by the day, is included in every plan. Tours with a calendar and seats and the shared shuttle with a QR ticket are activated from the Pro+ plan. All from the same site, with the same payment.

Back office

I already have a back office: do I have to change it?

No, you choose. If you want to keep yours, you connect it: any back office or CRM receives every booking in real time through the API and webhooks, also via Zapier, Make or n8n (API included from the Pro+ plan). But with the site you already have a chauffeur back office included, made to work with the site: bookings, drivers, partners, deadlines and invoices in a single plan, without copying anything over.

I work with hotels, agencies and companies: how do I manage them?

Each has their own access and books by themselves at the agreed prices. There's the widget to put on their site and at the end of the month you make a single invoice.

Does the back office do electronic invoicing?

Yes. Sales and purchase documents, proforma invoices, receipts, credit notes and the day book are in the back office. The electronic invoice and the PA invoice come out in XML: you upload them to the service you already use, or connect Aruba and send them to the SDI from there.

Is there a deadline tracker for inspection, road tax and insurance?

Yes. Inspection, road tax, insurance, CQC, driving licence, ZTL permits and company documents sit in a single deadline tracker. You receive an alert by email or SMS before every deadline.

Can I give access to drivers and outside colleagues?

Yes. Every driver sees their rides from the phone and updates the status. You assign a ride to an outside colleague with a drag or publish it on the marketplace: they see the price only if you decide so.

Visibility

Is the site found on Google and on ChatGPT?

Every route has its own page, with the title people search for, for example "NCC Malpensa Como". The site is fast, it has the structured data and the questions and answers that Google, ChatGPT, Gemini and Perplexity read. Every booking arrives with its source.

If you need anything else

Becoming an NCC in Italy

Requirements, licence, exams and real costs: the complete guide.

Read the guide

What's new

What we've added to the site and the back office, week by week.

See what's new

Pricing and plans

What's inside every plan, with no hidden costs.

See pricing

Your chauffeur website, ready in a few clicks.

You set it up yourself, with the AI guiding you: no expertise needed. No commitment, no automatic renewal.

Create your site