Terms of Service

Last updated: May 4, 2026

These Terms of Service ("Terms") are a binding agreement between PR Tosiu, a company registered in the Republic of Serbia (PIB: 111600496, MB: 65530562) ("Tosiu", "we", "us", "our") and the business that registers on our platform ("Operator", "you", "your"). By creating an account, accepting these Terms during sign-up, or otherwise using the platform, you confirm that you have read, understood, and agree to be bound by them. The platform is offered to businesses only, not to consumers.

Important up front: Tosiu provides software. You provide transport. Tosiu is never party to the contract between you and your passengers. Anything that happens between you and a passenger — the trip itself, the money, the complaints, the refunds, the tax, the licences, the insurance — is yours. These Terms are written around that principle.

1. Definitions

Platform — the Tosiu software-as-a-service, including the admin tools at app.tosiu.com, the marketing site at tosiu.com, the booking sites we serve on your behalf, and all related APIs, documentation, and tooling.
Site — a public-facing booking website we host for you under your domain.
Customer or Passenger — an end user who books a transport service through one of your Sites.
Booking — a reservation placed by a Customer through your Site, whether paid online or on arrival.
Content — any text, image, logo, route, price, FAQ entry, vehicle description, location, translation, or other material you upload, configure, or generate via the Platform.
Commission — the per-Booking fee Tosiu charges you, as described in section 6.

2. The service

Tosiu is a hosted booking platform purpose-built for private transfer companies (NCC in Italy, VTC in France, PHV in the UK, and equivalents elsewhere). We configure, host, and maintain a branded Site for your business, with a real booking engine, route and price management, multi-language and multi-currency display, payment integration, customer-facing emails and tickets, and an admin panel where you operate the business.

Tosiu does not perform transport, does not operate vehicles, does not employ drivers, and does not contract with your Customers. We are a technology provider; you are the carrier and the seller.

The Platform is a self-service tool. You configure routes, prices, content, marketing tags, payment processors, and operational settings; you make the commercial decisions; you communicate with your Customers. Where we provide setup help to get you live, we do so as an onboarding service (see section 11). Anything outside the Platform — your ad accounts (Google, Meta, TikTok, and similar), your payment-processor account, your domain registration, your bank account, your accounting, your tax filings, your social-media presence — is yours alone. Tosiu has no role in those accounts and no access to them unless explicitly agreed in writing for a specific service.

Where the Platform offers fields to paste third-party tracking or marketing identifiers (Google Ads ID, GA4 measurement ID, Meta Pixel ID, TikTok Pixel, LinkedIn Insight Tag, and similar), entering an ID simply causes the corresponding third-party script to load on your Site, subject to your Customers' cookie consent. Your ad-platform accounts, campaign setup, ad spend, audience configuration, conversion tracking, creatives, and compliance with each ad platform's own terms remain entirely yours.

Legally, the Platform is a website hosting and publishing service, similar in nature to general-purpose website builders but specialised for the private-transfer industry. Tosiu provides the tools — page builder, hosting, design templates, booking engine, payment integrations, multilingual content, AI translation — and you publish a Site using those tools and configure it for your business. You are the publisher of your Site; Tosiu is the host. The industry-specific features are product specialisation, not a change in legal nature.

3. Eligibility and account

You must be at least 18, legally able to contract, and acting on behalf of a registered business or self-employed activity.
You must provide accurate, current, and complete information when creating your account, and keep it up to date.
You are responsible for all activity under your account, including by users you invite (drivers, partners, staff). Keep credentials safe.
One account per business unless we agree otherwise in writing. Multiple Sites under one account are allowed and expected.
We may refuse to open, suspend, or close accounts that violate these Terms, are used fraudulently, or operate without required licensing.

4. Your relationship with your Customers

Every Booking creates a transport contract solely between you and the Customer. Tosiu is not a party to that contract, has no role in performing it, and has no liability under it.

You alone are responsible for, and you alone bear all risk and cost of:

Performing the transport — safely, on time, with the correct vehicle and a duly licensed driver.
Issuing receipts, invoices, fiscal documents, and any tax-required paperwork to the Customer.
All Customer service: enquiries before booking, schedule changes, no-shows, late arrivals, missed flights, route deviations, lost or damaged property, personal injury, complaints, and disputes.
Setting and disclosing your cancellation, rebooking, and refund policy, and processing refunds in line with it.
Compliance with consumer-protection law in your jurisdiction and in the Customer's jurisdiction, including the right of withdrawal under EU Directive 2011/83/EU and equivalent rules where they apply, mandatory pre-contractual disclosures, and any sector-specific passenger rights regulations.
Insurance covering the Customer, their belongings, and any third parties affected by the trip.

You will not represent to any Customer or third party that Tosiu is the carrier, the seller, an agent of yours, or otherwise responsible for the transport. Customer-facing communications must make clear that the booking is with your business.

We may, on a best-effort basis and at our sole discretion, provide technical assistance if a Customer contacts us by mistake (for example, redirecting them to you). This is a courtesy, not an obligation, and does not make us a party to the dispute.

5. Licensing, insurance, and regulatory compliance

By using the Platform, you represent and warrant on a continuing basis that:

You hold and will maintain every licence, permit, authorisation, and registration required to operate transport services in each territory where you accept Bookings — including, where applicable, Italian NCC authorisation, French VTC card, UK PHV operator licence, taxi licences, airport access permits, and any equivalent local regimes.
You operate only within the geographic area for which you are authorised. Listing or accepting Bookings outside your authorised area is a material breach of these Terms.
Every vehicle used to fulfil a Booking is duly registered, roadworthy, fit for commercial passenger transport, and covered by valid commercial passenger-transport insurance for the territory in which it operates.
Every driver fulfilling a Booking holds a valid driving licence and any professional credentials required by local law.
You are registered for tax in the jurisdictions where you operate and you comply with all applicable tax, employment, social-security, and anti-money-laundering rules.
You will provide reasonable evidence of any of the above on request.

Tosiu does not verify these warranties and provides no compliance, legal, or tax advice. Operating without valid licensing or insurance is grounds for immediate suspension or termination, without prejudice to our other rights.

6. Pricing, fees, and how Customer payments work

The Platform itself is free. There is no setup fee, no monthly subscription, and no per-seat charge.
Tosiu does not collect, hold, or process Customer payments at any time. Customers pay you directly through the payment processor you connect to your Site (Stripe, PayPal, SumUp, or similar) or in cash on arrival. The money flows from the Customer to the processor to your bank account; it never passes through Tosiu. We are not a payment institution, an escrow agent, or a merchant of record.
To enable online payments on your Site, you connect your own processor account by entering API credentials (or completing the equivalent OAuth flow) in the Platform. By doing so, you authorise Tosiu to use those credentials solely to initiate payments and related actions on your behalf as part of the booking flow. You remain the account holder; you are responsible for the credentials, the connected account, all chargebacks, refunds, and disputes raised through it, and your contractual relationship with the processor. Tosiu is not a party to that relationship.
For use of the Platform, Tosiu charges a Commission of 2–4% of the gross value of each Booking that is not cancelled, based on a rolling 30-day Booking-volume tier. Current tiers are published on tosiu.com and may be updated as described in section 23. The Commission is a service fee for the Platform, billed against Booking volume as a usage meter. It applies regardless of how the Customer paid you (online or cash) and regardless of whether you actually received the money from the Customer — collecting from your Customers is your responsibility, not ours.
Gross Booking value means the price the Customer paid or owed you for the transport — including the route fare, optional extras, and any peak, seasonal, or surge multipliers — and excluding tips and payment-processor fees.
Tosiu invoices Commission monthly in arrears, covering Commission accrued in the prior calendar month. Invoices are payable within 14 days of issue.
Commission is exclusive of VAT or any other applicable taxes. Tosiu invoices from Serbia. For operators based in the EU or in other jurisdictions where the reverse-charge mechanism applies to cross-border B2B services, you are responsible for self-accounting for VAT in your country. Tosiu does not charge Serbian VAT on invoices to operators outside Serbia unless the law requires otherwise.
Any fees charged by your payment processor (transaction fees, payout fees, FX, chargeback fees) are charged by that processor under your contract with them, and are entirely separate from Tosiu's Commission.
Currency conversion shown to Customers on your Site is informational; settlement to you is in the currency configured with your payment processor.
If you do not pay an invoice within 60 days of issue, we may suspend your account and any Sites until the outstanding amount is settled. Statutory default interest under applicable law may apply to overdue amounts.
We may change Commission rates, tier thresholds, or invoicing terms with at least 30 days' written notice. If you do not accept the change, you may terminate within the notice period without penalty.

7. Cancellations, refunds, and chargebacks

You set your own cancellation and refund policy and are responsible for disclosing it to your Customers and applying it consistently. What you charge a Customer, what you refund, and on what timeline are entirely between you and the Customer.
Commission is due on every Booking that is not cancelled in the Platform, regardless of payment method. If a Booking is cancelled (by you or by the Customer under your policy) and the cancellation is recorded in the Platform before the next monthly invoice is issued, no Commission is due for that Booking. Cancellations recorded after the relevant invoice has been issued are reflected as a credit on the following invoice.
Refunds you give a Customer do not, by themselves, reduce Commission. Commission is tied to the existence of the Booking, not to the money flow between you and the Customer. If you want a Booking to stop generating Commission, cancel it in the Platform.
Use the Platform's Booking statuses correctly and promptly. If you accept a Booking, perform the trip, and never mark it cancelled, Commission applies.
Chargebacks — payment disputes raised by a Customer with their card issuer or payment provider — are your sole financial responsibility, including any chargeback fees passed through by the processor. A chargeback against you does not on its own cancel the Booking or remove Commission. We are not your agent for handling disputes; you respond directly to the processor and the issuer.
You will not direct, encourage, or facilitate Customers off-Platform with the purpose or effect of avoiding Commission on a Booking that originated through your Site.
Repeated unexplained discrepancies between Platform records and actual operations are grounds for suspension or termination.

8. Operator content

You retain all ownership and rights to your Content. You grant Tosiu a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify (only as technically required — for example, resizing images, format conversion, generating thumbnails, indexing for search), transmit, and display your Content for the sole purpose of operating your Site(s) and the Platform. The licence ends when you delete the Content or close your account, except for backups retained on our standard schedule and records we are required to keep by law.

You warrant that your Content:

does not infringe any third-party right (copyright, trademark, image rights, contractual rights, etc.);
is accurate and not misleading — particularly route prices, vehicle types and capacities, included extras, availability, and any claim about your licensing or service area;
complies with applicable advertising, consumer-protection, and competition law.

AI-assisted translation and AI-generated text and imagery are productivity tools provided "as is". Output may contain errors. You are responsible for reviewing AI output before publishing it, especially anything that affects price, legal obligations, safety information, or accessibility.

Tosiu does not pre-screen, actively monitor, or curate Content. If a third party makes a credible claim that Content on your Site infringes their rights, breaches the law, or otherwise should be removed, we will notify you and, where the claim is serious or apparently well-founded, may temporarily hide or remove the affected Content pending your response. You agree to cooperate in good faith and to substitute compliant Content promptly where appropriate. Persistent or repeated infringement is grounds for termination under section 19.

9. Acceptable use

You will not, and will not permit any third party to:

use the Platform for unlawful, fraudulent, deceptive, or harmful purposes;
offer or facilitate transport services you are not licensed and insured to perform, or accept Bookings outside your authorised geographic area;
list or accept Bookings you are unable or unwilling to fulfil;
circumvent Commission, including by directing Customers off-Platform after they originated through your Site;
send unsolicited marketing or spam through Platform-provided channels;
attempt to disrupt, overload, probe, reverse-engineer, decompile, copy, or access the Platform or its security other than as expressly authorised;
scrape, harvest, or otherwise collect personal data of other operators, their Customers, or our staff;
resell, sublicense, white-label, or otherwise commercialise the Platform without our prior written consent;
impersonate another business, trade under a name you do not have the right to use, or misrepresent your relationship with Tosiu;
upload or transmit malware, exploit code, or content that is illegal, defamatory, hateful, sexually explicit, or otherwise inappropriate for a passenger transport service.

10. Domains, DNS, and email

You own your domain. You are responsible for registering it, paying renewal fees, and keeping the registration active. If your domain lapses, your Site goes offline.
To use the Platform with your domain, you point your DNS nameservers (or specific records) to Tosiu as instructed.
Transactional emails sent on your behalf — booking confirmations, receipts, ticket PDFs, customer-service replies routed through the Platform — are sent using your domain or ours, with your branding. You authorise this and you will configure SPF, DKIM, and DMARC records when requested.
Tosiu does not act as your domain registrar unless we agree to do so in writing for a specific domain.
You are responsible for the deliverability and reputation consequences of email volume sent in your name.

11. Optional services

The following services are optional and apply only when you request them or accept their offer in the Platform. Each is provided subject to these Terms and to any additional terms presented at the time of activation.

Onboarding setup and migration. We configure routes, prices, design, and content based on what you provide and may migrate an existing site. Time estimates ("live in 48 hours") are best-effort, not guarantees, and depend on the timeliness and completeness of the information you provide.
AI translations and content generation. Provided "as is", subject to your review under section 8.

12. Data protection

For personal data of your Customers, visitors to your Site, your drivers, your staff, and any other natural persons whose data you upload to or process through the Platform: you are the data controller, and Tosiu acts as a data processor on your behalf.
For data we process about you (your account, billing history, support interactions, server logs identifying your business): we are the controller. See our Privacy Policy.
As your processor, we process Customer personal data only as needed to deliver the Platform and consistent with how you configure it. We do not use Customer personal data for our own commercial purposes and we do not sell it. If you require a separate written data-processing agreement to satisfy your own GDPR obligations, we will enter into one with you on reasonable request.
You are responsible for: establishing a lawful basis for the processing, providing the privacy notice and (where required) the cookie banner shown on your Site, responding to data-subject rights requests from your Customers, and meeting any other obligations a controller has under the GDPR or equivalent law.
To deliver the Platform we rely on third-party service providers (for example, hosting, email delivery, AI translation, analytics, mapping, and flight-data providers). On reasonable request we will tell you which providers handle which functions.
On termination, data export and deletion are governed by section 19.

13. Service availability and changes

We aim to keep the Platform available continuously, but we provide no Service Level Agreement and no uptime guarantee unless we have agreed one with you in a separately signed document.
Planned maintenance, emergency maintenance, third-party outages (hosting, DNS, payment processors, flight-data providers, mapping, email delivery), and force-majeure events may cause temporary unavailability. Where reasonably possible, we give advance notice of planned maintenance.
We may add, change, deprecate, or remove features at any time. We will give reasonable advance notice of changes that materially reduce functionality you actively rely on.

14. Beta features

Features marked "beta", "preview", "early access", or similar are provided as is, may be changed or withdrawn without notice, and are not covered by any availability or support commitment. Use them at your own risk.

15. Our intellectual property

The Platform — including its source code, design, name "Tosiu", logo, documentation, internal tooling (admin, hub, builder, AI assistants), templates, and any improvements — is owned by Tosiu or licensed to us. Nothing in these Terms transfers any of those rights to you. We grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform for the term of your account, solely for the purpose of operating your business. Any feedback you provide may be used by us without restriction or compensation.

16. Indemnification

You will defend, indemnify, and hold harmless Tosiu, its affiliates, and their respective officers, employees, and contractors from and against any claim, action, demand, loss, damage, fine, cost, or expense (including reasonable legal fees) arising out of or relating to:

the transport service you sell, perform, or fail to perform — including injury, death, property damage, lost luggage, missed connections, or breach of the carriage contract;
any complaint, dispute, refund, or chargeback raised by a Customer of yours;
your failure to hold or maintain any required licence, permit, registration, or insurance, or any operation outside your authorised area;
any tax, social-security, employment, or labour-law liability arising from your business or from your relationships with drivers, partners, or staff;
your Content, including infringement of third-party rights, defamation, false advertising, inaccurate pricing, or inaccurate vehicle availability;
your breach of these Terms or of any law applicable to your business.

We will give you prompt notice of any covered claim, allow you to control the defence (with our reasonable cooperation, at your cost), and not settle without your consent (which you will not unreasonably withhold). We may participate in the defence with our own counsel at our own expense.

17. Limitation of liability

To the fullest extent permitted by law, Tosiu is not liable for indirect, incidental, special, consequential, or exemplary damages, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity, or data, however arising.

Our total aggregate liability to you in connection with these Terms or the Platform — whether in contract, tort (including negligence), statute, or otherwise — is capped at the total Commission you actually paid us in the 12 months immediately preceding the event giving rise to the liability. Where you have paid no Commission in that period (for example, because you have not yet generated any Bookings, or because the Platform is offered to you free of charge in any given period), the cap is zero. The Platform is provided "as is" and "as available", and we make no warranty as to fitness for any particular purpose, uninterrupted operation, or freedom from errors, beyond what cannot be excluded under applicable law.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including for fraud, wilful misconduct, or death or personal injury caused by gross negligence.

18. Suspension

We may suspend your account, an individual Site, or specific features at any time, with or without prior notice depending on severity, if:

you breach these Terms;
you fail to pay any Commission, invoice, or other amount when due;
we have reasonable grounds to suspect fraud, illegal activity, or operation without required licensing or insurance;
Customer chargebacks, complaints, or law-enforcement enquiries against your activity reach a level that creates risk to the Platform, to other operators, or to us;
a third-party service we depend on (for example, a payment processor) requires it;
continued operation would put us in breach of law or of an obligation owed to a third party.

We will lift the suspension when the cause is resolved. A suspension does not by itself terminate the account, and Commission accrued before the suspension remains payable.

19. Termination and data export

You may close your account at any time by giving notice through the Platform or by email to contact@tosiu.com. There is no notice period and no termination fee.
We may close your account on 30 days' notice for any reason, or with immediate effect for material breach, fraud, repeated non-payment, or where required by law.
Within 48 hours of receiving your account-closure request, Tosiu will send you a copy of your Bookings, Customer records, and uploaded Content by email, in a commonly used machine-readable format (for example, CSV or JSON for structured data, original files for media). After delivery we may delete or anonymise the data on our standard schedule, except where retention is required by law (for example, tax records) or for legitimate business purposes (fraud prevention, dispute resolution, defence of legal claims).
Termination does not relieve you of any payment obligation in respect of Commission accrued, or any other amount due, before termination.
Sections that by their nature survive termination — including 4 (Customer relationship), 5 (compliance warranties), 6–7 (payment and refund obligations accrued), 8 (Content licence for residual backups), 15 (intellectual property), 16 (indemnification), 17 (limitation of liability), 21 (notices), 24 (governing law), and 25 (miscellaneous) — continue in force.

20. Force majeure

Neither party is liable for delay or failure to perform any obligation (other than payment obligations already accrued) caused by events beyond its reasonable control, including natural disasters, severe weather, fire, war, terrorism, civil unrest, pandemic, governmental or regulatory action, labour disputes, network or power outages, internet service-provider failures, denial-of-service attacks, and failures of third-party services we rely on. The affected party will notify the other promptly and use reasonable efforts to resume performance.

21. Notices

We may give notices to you by email to the address registered on your account, by message in the Platform, or by posting on the relevant tosiu.com page.
You must give notices to us by email to contact@tosiu.com.
Email notices are deemed received the next business day after sending.
You are responsible for keeping your registered email current and for monitoring it.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms, in whole or in part, without our prior written consent (which we will not unreasonably withhold). We may assign these Terms in connection with an internal restructuring, merger, acquisition, or sale of all or substantially all of our business or assets, on notice to you.

23. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance by email to your registered address or by a prominent notice in the Platform; minor changes (clarifications, drafting fixes, contact-detail updates) take effect on posting. The "Last updated" date at the top of this page reflects the current version. Continued use of the Platform after the effective date constitutes acceptance. If you object to a material change, you may terminate within the notice period without penalty.

24. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising out of or relating to these Terms or the Platform is subject to the exclusive jurisdiction of the competent courts of Belgrade, Serbia.

The Platform is intended for business use only. Nothing in this section deprives you of any mandatory consumer-protection right that applies in the exceptional case where you would qualify as a consumer under the law of your habitual residence.

25. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, our Cookie Policy, and any supplemental terms expressly incorporated (for example, for optional services or our standard data-processing terms), form the complete agreement between you and Tosiu and supersede any prior agreement on the same subject matter.
Severability. If any provision is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision will be replaced by an enforceable one that most closely reflects the original intent.
No waiver. A failure or delay in enforcing any right is not a waiver of that or any other right.
No partnership. Nothing in these Terms creates an employment, partnership, joint venture, franchise, or agency relationship; each party is an independent contractor.
Language. The English version of these Terms is the authoritative version. Translations are provided for convenience only; in case of conflict, the English version prevails.
Headings. Section headings are for convenience only and do not affect interpretation.
Use of your name in marketing. We will not publicly identify you as a Tosiu customer, nor use your name, logo, or branding in our marketing materials, without your prior consent. We may include aggregated, non-identifying statistics in marketing (for example, total Bookings handled across the Platform).

26. Contact

PR Tosiu — Republic of Serbia (PIB: 111600496, MB: 65530562)
Email: contact@tosiu.com
WhatsApp: +381 62 928 6927

Questions about these Terms? Email us or use the .